Covid-19 update: As of June 1, 2020, we are accepting in-store returns once again. We are also waiving the $8 return fee for returns by mail, until further notice.



Return Policy


Online purchases may be returned by mail within 30 days of your purchase date with original packaging and invoice or shipping confirmation email.

Sales are final on all earrings, pillows, breast pumps, cushions, products with codeine, products marked final sale and clearance items. NOTE: Other Exclusions may apply.

PC Optimum points that were awarded in the original purchase will be deducted at a later date. Original shipping and gift packaging charges are non-refundable.

Online returns for holiday purchases (made between November 19 and December 31, 2020) received by mail by February 28, 2021 with original packaging and invoice or shipping confirmation email will be refunded to original method of payment.

Return Exclusions with limited exceptions:

Electronics
Returns will only be given if original product is returned in the original sealed box in saleable condition with a receipt and within the 30-day return period from original date of purchase. In some instances, you may be required to deal directly with the manufacturer.

DVDs, video games, CD’s and software
Returns will ONLY be offered if the product is in its original packaging, unopened, in saleable condition, with receipt and within the 30-day return period from original date of purchase. Exchanges will ONLY be offered if the original is defective, after opening, with receipt and within the 30-day return period from original date of purchase.

Needles
A refund will be offered only on unopened original package, with a receipt and within the 30-day return period from original date of purchase.


Refunds will not be offered on products returned in-store or received by mail that do not meet these terms. In this instance, products returned by mail will be shipped back to the customer.


To return by mail


  1. On your packing list, indicate the quantity and return code for each item being returned, and include this list with your return shipment.
  2. Ensure all items are packed and sealed securely using the original package to avoid damage and affix the prepaid return label included with your shipment. Ensure no other packing or shipping labels are showing.
  3. Drop the shipment off at your nearest postal outlet. Keep your receipt for tracking purposes.
  4. Once your return is processed, you will receive a return confirmation email. Your refund will be credited in the same form as your original payment. A return shipping fee of $8 will apply and be deducted from any amounts to be credited.


RETURN CODE RETURN REASON
A Changed Mind
B Did not meet expectations
C Not suitable for skin type
D Damaged or Defective
E Expired
F Shade/Colour Incorrect
G Item not as pictured
H Item not as described
I Incorrect item received
J Gift return